Shipping policy
Shipping Policy
Effective Date: February 2025
This Shipping Policy ("Policy") governs the shipment of products purchased through Darkstar Ltd. ("we," "us," "our") and applies to all orders placed on our website. By placing an order, you agree to the terms outlined below.
Shipping Destinations
Darkstar Ltd. currently ships to Canada and the United States. At this time, we do not offer shipping to other international destinations.
Processing and Shipping Times
- Orders are typically processed within 1-3 business days.
- Standard shipping times range from 7-14 business days; however, shipping times may vary depending on the product, destination, and carrier delays.
- Shipping time estimates are provided as a guideline only and are not guaranteed.
Shipping Costs & Carrier Responsibility
- Shipping costs are calculated at checkout and are non-refundable.
- Once an order has been shipped, Darkstar Ltd. is not responsible for shipping delays, lost shipments, misdeliveries, or any other issues caused by the courier or factors beyond our control.
Customs, Duties, and Taxes
- Orders shipped outside of Canada may be subject to import duties, taxes, or other fees imposed by customs authorities.
- These charges are not included in the purchase price or shipping costs and are the sole responsibility of the recipient.
- Darkstar Ltd. is not responsible for any customs-related delays or additional charges incurred upon delivery.
Lost, Delayed, or Damaged Shipments
- If your order is lost, delayed beyond the estimated delivery window, or arrives damaged, please contact us at support@darkstarltd.com.
- While we are not liable for courier-related issues, we will do everything in our power to assist in resolving the matter with the carrier.
Address Accuracy
- Customers are responsible for providing an accurate and complete shipping address.
- Darkstar Ltd. is not responsible for orders shipped to incorrect addresses provided at checkout. Additional shipping fees may apply for reshipments due to incorrect addresses.
Contact Us
If you have any questions or require assistance regarding your shipment, please reach out to us at support@darkstarltd.com.
Darkstar Ltd. reserves the right to modify this Shipping Policy at any time without prior notice. The latest version will always be available on our website.